{"id":5684,"date":"2025-04-28T16:12:43","date_gmt":"2025-04-28T14:12:43","guid":{"rendered":"https:\/\/tchamba.be\/faq\/wo-finde-ich-meine-kundennummer\/"},"modified":"2025-05-21T10:59:59","modified_gmt":"2025-05-21T08:59:59","slug":"ou-puis-je-trouver-mon-numero-de-client","status":"publish","type":"faq","link":"https:\/\/tchamba.be\/fr\/faq\/ou-puis-je-trouver-mon-numero-de-client\/","title":{"rendered":"O\u00f9 puis-je trouver mon num\u00e9ro de client ?"},"content":{"rendered":"<p class=\"\" data-start=\"0\" data-end=\"123\">Votre num\u00e9ro de client est un identifiant unique compos\u00e9 du pr\u00e9fixe <strong data-start=\"68\" data-end=\"76\">100-<\/strong> suivi de 5 chiffres (exemple : <strong data-start=\"108\" data-end=\"121\">100-12345<\/strong>).<\/p>\n<p class=\"\" data-start=\"125\" data-end=\"249\">Vous le trouverez facilement sur vos <strong data-start=\"162\" data-end=\"174\">factures<\/strong>, g\u00e9n\u00e9ralement en haut du document \u00e0 c\u00f4t\u00e9 de vos informations personnelles.<\/p>\n<p class=\"\" data-start=\"251\" data-end=\"387\">Ce num\u00e9ro est important pour toute communication avec notre service client.<\/p>\n<p class=\"\" data-start=\"251\" data-end=\"387\">Merci de le garder \u00e0 port\u00e9e de main lors de vos demandes !<\/p>\n<p><strong>&#8211;<\/strong><\/p>\n<p>Sur le m\u00eame sujet<\/p>\n<p>Vous avez une autre question ?<\/p>\n<h4><a href=\"https:\/\/tchamba.be\/fr\/faq\/quels-frais-supplementaires-peuvent-sappliquer-en-cas-de-factures-impayees\/\">Quels frais suppl\u00e9mentaires peuvent s\u2019appliquer en cas de factures impay\u00e9es ?<\/a><\/h4>\n<h4><a href=\"https:\/\/tchamba.be\/fr\/faq\/cid-quest-ce-que-cest-et-ou-le-trouver\/\">CID : Qu\u2019est-ce que c\u2019est et o\u00f9 le trouver ?<\/a><\/h4>\n<h4><a href=\"https:\/\/tchamba.be\/fr\/faq\/comment-recevoir-ma-facture\/\">Comment recevoir ma facture ?<\/a><\/h4>\n<h4><a href=\"https:\/\/tchamba.be\/fr\/faq\/comment-mettre-en-place-une-domiciliation\/\">Comment mettre en place une domiciliation ?<\/a><\/h4>\n<h4><a href=\"https:\/\/tchamba.be\/fr\/faq\/quels-frais-peuvent-figurer-sur-ma-facture\/\">Quels frais peuvent figurer sur ma facture ?<\/a><\/h4>\n<div class=\"post-editor\">\n<div class=\"post-editor\">\n<article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\">\n<div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\" tabindex=\"-1\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"relative flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"5aee81ce-7de0-436f-82c0-ff96cfab1465\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<h4 data-start=\"503\" data-end=\"606\"><a href=\"https:\/\/tchamba.be\/fr\/faq\/quels-documents-sont-necessaires-pour-devenir-client\/\">Quels documents sont n\u00e9cessaires pour devenir client ?<\/a><\/h4>\n<h4 class=\"post-editor\"><a href=\"https:\/\/tchamba.be\/fr\/faq\/demenagement\/\">Je d\u00e9m\u00e9nage &#8211; proc\u00e9dure \u00e0 suivre<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"post-editor\"><\/div>\n<\/div>\n<div class=\"post-editor\"><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"faq-category":[42,43],"class_list":["post-5684","faq","type-faq","status-publish","hentry","faq-category-factures-paiements","faq-category-questions-generales"],"acf":[],"_links":{"self":[{"href":"https:\/\/tchamba.be\/fr\/wp-json\/wp\/v2\/faq\/5684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tchamba.be\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/tchamba.be\/fr\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/tchamba.be\/fr\/wp-json\/wp\/v2\/media?parent=5684"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/tchamba.be\/fr\/wp-json\/wp\/v2\/faq-category?post=5684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}